Simply select your product, choose size or color options, and click Buy Now. Complete checkout with your delivery details and preferred payment method.
Yes, absolutely! You can place your order directly over the phone.
Just call or message us on WhatsApp and our team will assist you with product selection, customization, payment options, and delivery details.
Yes, orders can be changed or canceled before dispatch. Once shipped/status changed to "pending payment", changes are not possible. Custom-made orders cannot be canceled after production starts.
You will receive an order confirmation call or message via email/SMS/WhatsApp with all details once the order is successfully placed.
Inside Dhaka: 2–4 working days
Outside Dhaka: 4–7 working days
Custom orders may take 5–12 days depending on design.
Yes. Once your product is shipped, we will send you the courier tracking number or delivery status update.
Take photos/video immediately and contact us.
We will arrange replacement, repair, or refund based on the situation.
Yes. We deliver nationwide through trusted courier partners. Packaging is reinforced to prevent damage during transport.
Yes. Installation is free inside Dhaka for desks and selected products.
Outside Dhaka, products come with simple assembly instructions and necessary tools.
Inside Dhaka: Delivered fully assembled or assembled on-spot.
Outside Dhaka: Depends on the courier policy and instructions.
Message us directly on WhatsApp or call our support team. We will coordinate with the courier and update you immediately.
Yes, you can place urgent delivery request over WhatsApp Business number.
You can return or exchange a product within 3 days if it arrives damaged, defective, or incorrect.
Returns are only accepted if the item is unused, in original condition, and includes all packaging/accessories.
We cannot accept returns for:
- Used or damaged products
- Items without original packaging
- Custom-made or custom-sized products (unless defective)
- Color/texture variations due to screen differences
Message us on WhatsApp or contact customer support with:
- Order number
- Photos/video of the issue
Our team will verify and guide you through the return process.
Refunds are processed within 7–15 working days after we receive and inspect the returned product.
Refunds are issued to the original payment method or via mobile banking.
Custom-made items cannot be returned unless there is a manufacturing defect or the wrong product was delivered.
Yes. All Minimalista products come with a manufacturer warranty that covers structural or manufacturing defects depending on the product category.
The warranty covers:
- Manufacturing defects
- Structural issues
- Hardware problems (hinges, screws, sliders, desk mechanisms)
- Malfunctions in height-adjustable desk motors (if applicable)
Warranty does not cover:
- Damage caused by misuse or accidents
- Scratches, dents, or wear from normal usage
- Water damage or heat damage
- Damage caused by improper assembly (outside Dhaka)
- Any repairs or modifications
Warranty varies by product type:
- Office desks: 1 year
- Height adjustable desks: 1–2 years (motor & controller)
- Chairs: 6–12 months depending on model
- Accessories: 3–6 months
(Custom warranty details can be updated if you share exact product categories.)
To claim, simply message us on WhatsApp with:
- Order number
- Photos or video of the issue
- A short description of the problem
Our team will review and arrange repair, replacement, or part servicing.
Yes, warranty service for eligible issues is free.
However:
- Transportation charges may apply outside Dhaka
- Non-warranty issues may incur service charges
Yes. Cash on Delivery is available only inside Dhaka city.
For deliveries outside Dhaka, advance or full online payment is required.
We accept multiple secure payment options:
- Cash on Delivery (inside Dhaka)
- Debit/Credit Cards
- Online Payment Gateway
bKash / Nagad / Rocket / UPay
- Bank Transfer
Yes, we do. But EMI availability depends on your bank and the payment gateway.
If EMI is supported currently, you will automatically see the option during checkout.
Yes. You will receive a digital invoice via email or WhatsApp after placing your order.
A printed invoice can also be provided with your delivery upon request.
No. Minimalista does not charge extra for online payments. Some times some additional discounts are given to online payments.
Yes. For certain items like large desks, custom orders, and corporate orders, partial advance may be accepted. The rest can be paid during delivery (inside Dhaka) or before dispatch (outside Dhaka).